Customer Service Online: The Art of Social Listening
By Hessie Jones
As the Web evolves, it allows people to display their opinions more transparently than ever before. And many of those who have the most to say are speaking as customers.
By Hessie Jones
As the Web evolves, it allows people to display their opinions more transparently than ever before. And many of those who have the most to say are speaking as customers.
By Ted Kritsonis
Best Buy Canada will be hosting its annual “Tech it Away” event on May 26 at nine select store locations where consumers can bring in any used or unwanted electronics for free for recycling.
By Hessie Jones
Facebook’s shocking $1billion purchase of Instagram solidified one of the hottest social trends: Photo images have huge engagement value over text. Another photo site, Pinterest, has recently been commanding the airwaves, claiming 10 million users and “the fastest growing standalone site ever”.
By Hessie Jones
Businesses now know that they have to adapt to the demands of social media and somehow incorporate its elements into corporate structure and operations. A major question within many companies is, Who takes the lead? More and more it has to be people who deal with customers.
Saving a few seconds during a snow storm, being less obvious or intrusive during a business meeting, just being safe and secure on the way home after a night of partying are all good reasons to click for a cab.
By Lee Rickwood
By Ted Kritsonis
Starting today, Bell will officially put an end to Solo Mobile by not activating any new customers under its longtime subsidiary budget brand. The move was long overdue, given Bell’s stake in Virgin Mobile, but Rogers, also with two sub-brands, should probably put an end to Chatr Wireless once and for all.
By Gadjo Cardenas Sevilla Aside from competing in specs and pricing, many gadgets have differentiated themselves by catering to the action market with tough, water-resistant and temperature resistant features.
Text and photos by Ted Kritsonis
SHANGHAI – From HP’s perspective at its Global Influencer Summit in Shanghai, it seems that a world without print of any kind would be a lifeless, colourless existence devoid of any livable character, and while there is anecdotal evidence supporting that, it’s still not clear what this all means for the average consumer.