By Ted Kritsonis
It took months of consultations, hearings and visceral consumer feedback, but the new wireless code of conduct released today by the CRTC has put an end to the carriers’ practice of sticking to three-year contracts and clarified some rules about unlocking and roaming. The new rules take effect on December 2.
The evidence is clear: cellphones, smartphones and tablets are costly companions for us, particularly when travelling, which is what they are designed to do.
by Lee Rickwood
By Ted Kritsonis
It’s hard to meet someone these days who hasn’t had at least one run-in or negative experience with a wireless carrier or cable/satellite TV provider in Canada. The visceral reaction some of them give after receiving bill shock or confusing responses and service from live agents is largely a symptom of what seems to be a larger problem.
It’s only been a week, but it seems like years in the making: Canada’s telecom regulator has decided on a new way to pay for Internet usage.
by Lee Rickwood
There are serious issues surrounding the use of 9-1-1 services, and the technologies they use and the procedures that should be used when making an emergency call, or responding to one.
by Lee Rickwood
Any new cellphone code of ethics might be well advised to address consumer decision-making in the marketplace.
By Lee Rickwood
There’s no mobile app to help with the process, but the government does wants to know what you think about wireless services in Canada.
By Lee Rickwood
By Lee Rickwood
‘2012 is poised to be a defining year for digital as Canadians grow their engagement with social, video, mobile and other emerging media.’